Q: When do I get my beans?
Q: Is it okay to just order once and then stop?
A: Yes, of course. Just let us know you want to pause by the 20th of the following month.
Q: What do I do if I want to update my address, cancel, change my subscription, or pause?
Q: I was away for a while and was unable to retrieve my package.
A: If this happens please email us at [email protected] and we’ll be happy to resend your package for free. We hold returned packages for up to two weeks, after which we need to disgard the package to preserve inventory.
Q: Is credit card the only way to pay?
A: Yes, we only accept credit card payment.
Q: Is paying by credit card secure?
A: All our payments are handled via a specialized secure service called Stripe. We never see your credit card details and secure all transactions with SSL.
Q: Which credit cards can I use for payment?
A：We accept Visa, Mastercard and Amex . To use JCB or Diners Club please email [email protected] and we will make alternate arrangements to accommodate your needs.
Q: Do you offer beans pre-ground?
A: Yes, we also offer pre-ground. While pre-ground coffee will degrade in flavor faster than whole bean, we deliver our coffee as freshly as possible and believe with good coffee beans you can still enjoy a good cup of coffee.
Q: Is it possible to order more of a coffee I liked?
A: With each order we include a full profile of each roaster so customers can also order more directly from the roaster if they like.
Q: Are each month’s three beans all from the same roasters or is each bean from a different roaster?
A: There is one coffee each from three different roasters each month. We avoid any overlap in coffee origin for each month so our customers can enjoy the difference in flavors between origins.
Q: Will there be more roasters in the future?
A: Yes, we are always seeking out the best coffee roasters we can partner with.
A: Just follow the steps outlined below from the My Account screen.